b'2025 LOOKING FORWARDAs we look to the future, our vision for New England2. I NFRASTRUCTURE, SYSTEMS, & READINESSVillage remains bold, inclusive, and grounded in ourAs our programs evolve, our systems must evolve with mission. Our strength has always been, and continuesthem. We will:to be, the people: the individuals we support, the families who trust us, the partners who stand with us,n Assess our infrastructures and facilities to ensure and the dedicated staff who bring compassion, skill,they meet current needs while preparing for future presence, and creativity to their work each day. demands.In the year ahead, we will begin the renewal of NEVsn Enhance communication, documentation and strategic plana thoughtful, collaborative, andsystems, support transparency, and enhance community-driven process grounded in the livedservice delivery.experiences of the people who are supported throughnStrengthen emergency preparedness and NEV and those who support our mission every day. This work will help define the priorities, structures, andregulatory readiness as we approach our DDS systems needed to carry our organization into the nextLicensure and Certification review.chapter with clarity and purpose. These improvements reinforce our foundation and While that long-term vision takes shape, we remainensure safety, consistency, and high-quality support focused on strengthening our foundation, elevatingacross all programs.quality and compliance, investing in our workforce,3. PROGRAM GROWTH & INNOVATIONand creating opportunities for program growth and innovation. NEVs history is defined by individualized care and community belonging, and we will continue expanding 1.WORKFORCE STABILITY & DEVELOPMENT opportunities that reflect those values. This year we A stable, supported workforce is essential to fulfillingwill:our mission. In the coming year, we will: n Continue implementing our phased growth in nDay Habilitation and exploring the expansion of Continue investing in retention strategies, careerCommunity Based Day Supports.pathways, and leadership development to support long-tenured staff and emerging leaders. n Advance the use of smart technologies and nStrengthen onboarding practices and expandadaptive design to enhance independence, safety, and quality of life.access to professional training, including evidence-based approaches that enhance person-centeredn Identify emerging needs and opportunities for supports. programmatic innovation, building on NEVs legacy nI of creativity and responsiveness. mplement contingency staffing strategies and ongoing listening sessions to build resilience acrossOur goal: remain purposeful, person-centered, and roles and support operational continuity. aligned with the needs of those we support.Our commitment remains clear: the people who care for our community deserve care and investment in return.12'